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The following table provides an overview on the differences between SmartCallMonitor Freeware and SmartCallMonitor Professional.
Beschreibung |
SmartCallMonitor Professional |
SmartCallMonitor Freeware |
Client-Server Installation |
Can be installed on a server that manages all available TAPI lines. Other SmartCallMonitor Professional instances can retrieve call information and line information over the network from this server. |
Not available. |
Contact Lookup in Database |
Contact lookup is available for OLE/ODBC databases. |
Not available. |
Contact Lookup in CRM System |
Using a JSON interface, that is provided by most CRM systems, caller information can be retrieved. |
Not available. |
Record Calls in CRM System |
Using a JSON interface, that is provided by most CRM systems, call information can be recorded. |
Not available. |
Connection to Outlook |
SmartCallMonitor can work together with an existing Outlook installation. |
Not available. |
Integrate External Application |
An external application can be executed, if needed with a command line parameter like the caller number. |
Not available. |
Send Web Request |
A website can be called with parameters like the caller number. |
Not available. |
Statistics for Call History |
Several statistics give a detailed overview on amount and duration of calls. |
Not available. |
Data Export |
Call history and contacts can be exported as Excel, PDF, CSV and HTML documents. Statistics can be exported as JPEG images. |
Not available. |
Hotkey for dialing from other applications |
A global hotkey enables the dialing of selected numbers in other applications. |
Not available. |
Quick Dialing Functions in SmartCallMonitor |
Numbers can be dialed with one click from SmartCallMonitor. |
Not available. |
Control and monitor TAPI lines |
Unlimited number of TAPI lines can be monitored and controlled. |
Only one TAPI line can be monitored and controlled. |
Call History |
The complete call history is available. |
Only the last 100 calls are visible in the call history. |