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<< Click to Display Table of Contents >> Navigation: Main window > Phone |
The phone box is a digital numeric keypad enabling the user to place or handle calls using the computer instead of the phone.
The commands and buttons of this view refer to the currently selected line or call in the switchboard view. If no line was explicitly selected there, the default outgoing line is used, if defined in the settings dialogs TAPI settings.
It offers the following options:
Call on line [Line Name] |
The number in the text box is called on the selected line. |
... [Button next to call button] |
Opens a dialog with known internal numbers and last dialed numbers. The selected number will be dialed on confirming the dialog. |
Answer on line [Line Name] |
The call on the respective line is answered. |
Hang up |
The call on the selected line is hung up. |
Hold |
The Hold feature holds the caller or the called party in the line. The recording device (e.g. microphone) and playback device (e.g. speakers) are shut off. |
Resume |
Continues a held call. |
Redirect / Transfer |
Opens a dialog to redirect the caller. On opening the dialog, the caller is put on hold, if already connected. Redirecting transfers the caller to another line, where another party is waiting to receive the call. The dialog enables you to choose a line for redirection. Additionally you can choose whether you want to be connected with this line, before the call is transferred to it. |
If you have configured SmartCallMonitor as a softphone (SIP/VoIP Telephony), the following options are additionally available in this view.
Output Volume |
Slider for the output volume. |
Mute Speaker |
Shuts off the output device. |
Mute Microphone |
Shuts off the input device. |
De-/Activate DnD Mode |
Activates/Deactivates the DnD (Do not Disturb) Mode. A softphone in DnD Mode is unreachable and can not be used for dialing. |
De-/Activate Call Forwarding... |
Activates/Deactivates automatic call forwarding. If activated, all incoming calls are redirected to the selected line immediately. |