Placeholder

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Placeholder

 

SmartCallMonitor enables you to set placeholders for certain settings, to place call and contact information dynamically.

A placeholder is defined with the format [$IDENTIFIER$], for example [$CompanyName$]. The placeholders identifier is thus enclosed by [$ and $]. If an information for a placeholder is not available for a call, the placeholder is replaced by an empty string.

For those text fields where placeholders are available, you can open the context menu with a right mouse click and insert a placeholder at the position of the cursor.

The following table shows all possible placeholders:

 

Information Type

Information

Placeholders Identifier

Details

contact information

First Name

FirstName

 

 

Last Name

LastName

 

 

Full Name

FullName

 

 

Company Name

CompanyName

 

 

Customer ID

CustomerId

 

 

Primary Email Address

PrimaryEmail

 

 

All Email Addresses

Emails

 

 

Primary Phone Number

PrimaryPhoneNumber

 

 

All Phone Numbers

PhoneNumbers

 

 

Primary Address

PrimaryAddress

 

 

Street

Street

 

 

Postal Code

PostalCode

 

 

City

CityName

 

 

Country

Country

 

 

All Addresses

Addresses

 

call information

Called Number, Call Line, Call Start Time, Call End Time

CallInfo

 

 

Call Type

CallType

Internal = The call is internal to the PBX.

External = The call included an external line.

 

Call Type (numeric)

CallTypeNumeric

Unknown = 0, Internal = 1, External = 2

 

Call Status

CallStatus

 

 

Call Status (numeric)

CallStatusNumeric

Unknown = 0, Missed = 1, Finished = 2

 

Call Direction

CallDirection

 

 

Call Direction (numeric)

CallDirectionNumeric

Unknown = 0, Incoming = 1, Outgoing = 2

 

Called Number

CalledNumber

The called number as it is provided by the phone hardware.

 

Called Number (with "00" prefix)

NumberWithDoubleZeroPrefix

The full number with double zero international prefix. If not available, "CalledNumber" is used.

 

Called Number (with "+" prefix)

NumberWithPlusPrefix

The full number with "+" international prefix. If not available, "CalledNumber" is used.

 

Formatted Number

FormattedNumber

The called number parsed into a more readable format. If not available, "CalledNumber" is used.

 

Call Start Time

CallStartTime

 

 

Call Start Time (UTC)

CallStartTimeUtc

 

 

Call End Time

CallEndTime

 

 

Call End Time (UTC)

CallEndTimeUtc

 

 

Call Duration

CallDuration

 

 

Call Duration (in minutes)

CallDurationInMinutes

 

 

Line Name

CallLineName

The name of the line on which the call took place.