<< Click to Display Table of Contents >> Navigation:  Basics > List Management > List Management Examples > Example 1: How to deal with bounced emails

Prerequisites:

You have already sent email to the recipients of a list and have created a blacklist.

 

Example:

After a sending operation you receive error messages concerning undeliverable emails (bounced emails). You now want to create a blacklist containing those email addresses to reduce the number of errors in your next sending operation.

 

Implementation:

•Switch to "List Management".

•Select the profile for which you want to create the bounce email rule in the "Profile" menu.

•Click on the tab "Undelivered email" in the "List Management" menu. Check the box "undelivered email" to make sure that SmartSerialMail reacts to bounce emails.

•You can now decide whether SmartSerialMail shall add the email addresses of the bounced emails to a separate list (select this option to create a blacklist) or remove them from an existing recipient list. In this example we will collect all bounced emails in a blacklist.

•Check "Collect into" and select the list to which you want to add the bounced mails. In this example, a list named "Blacklist" already exists. All bounce mails will now be added to the "Blacklist" automatically.

•In a final step you can decide whether undeliverable emails shall be kept on the server or deleted/forwarded to another address.