| Q: | How can I avoid that my messages sent via SmartSerialMail are tagged as SPAM? |
| A: | If a mail is identified as SPAM or not, is not in our hands. If it was, then a spammer would use this functionality as well.
There are certain things you should keep in mind to minimize the risk of being accused of spamming: |
1.Only send to recipients who have opted into receiving e-mails from you.
2.Make sure, you are not blacklisted as a SPAM source by blacklist providers such as Spamhaus.
3.Avoid content that is typical for SPAM, e.g. images only, keywords like Viagra, all-uppercase subject lines ...
4.Keep your address lists clean, i.e. remove bounced mail addresses and cancellations.
5.Keep mails simple and avoid Flash, Javascript or too complex HTML.
6.The Enterprise Edition includes a spam report feature. Try to minimize your spam score.
| Q: | Can I send EML files with SmartSerialMail? |
| A: | Yes, you can. Click in Step ' 3. Content' on the “Open” button (on the right of the toolbar) and choose the desired file for import into the editor. |
| Q: | I want to add an attachment to my newsletters. Is this possible? |
| A: | Yes, it is possible. Click in step ' 3. Content' in the “Attachment” area on “Add file…” and choose the file(s) to attach. |
| Q: | How do I import an HTML file so it will appear as the body of the mail message? |
| A: | In the toolbar of step ' 3. Content' you can find a button ”Open” which can open/import HTML files to use them as the body of the mail. |
| Q: | How can I create HTML messages? Especially messages with embedded images? |
1.You can use the button ”Open” in the toolbar of step ' 3. Content', which can open/import HTML files to use them as the body of the mail.
2.You can use the integrated HTML editor of step ' 3. Content', write your mail comfortably as you wish and click on the button “Insert picture” for importing any picture you like.
| Q: | How can I provide a HTML part replacement for my mail, in the case the recipient can’t / won’t read HTML mail ? |
| A: | SmartSerialMail offers the option to convert an HTML mail automatically into ASCII text. You may also define a substitute text for embedded images, if you want to. All these possibilities are available in the editor of SmartSerialMail in Step ' 3. Content'.
You can find further information in the SmartSerialMail Help under: ' 3. Content'. |
| Q: | I want to define more than the three default quick parts “Mail”, “First name” and “Family name”. Is this possible ? |
| A: | Yes, it is possible. Just right click on the list of recipients and choose “Add new column” from the context menu. Now, you can use your newly added quick part in Step ' 3. Content', whenever you click on “Insert field”.
Even more comfortable and more flexible is the use of quick parts. Please refer to the online help for more details.
You can find further information in the SmartSerialMail Help under: ' 3. Content' and 'quick parts'. |
| Q: | I’ve imported from an Excel sheet a list which shall distinguish between three salutation possibilities: male, female and undetermined. I want the software to generate the following salutations : |
| Dear Mr John Doe (for male)
Dear Mrs Jane Doe (or female)
Dear art lover (in any other case) |
| A: | There is no possibility for performing this kind of rule application in SmartSerialMail yet. But there is another way to achieve the desired result : |
•Open the Excel spreadsheet in Excel;
•Choose under menu “Edit” the “Replace” function, and replace ‘male’ with ‘Dear Mr. John Doe’, etc.
•Store your list under a different name (if you want to keep the original list);
•Start SmartSerialMail;
•Right click on the list of recipients and choose “Add a new column”.
•Name this column, e.g. "Salutation"
•Import your new list
•Insert the tags %Salutatuion% {%First_name%} {%Last_name%} in the proper spaces of your mail.
| Q: | Can I import my MS Access tables together with my queries? |
| A: | As far as the import assistant is concerned, there is no difference between a table or a query. If you import from a MDB-file, you will find your queries as well as your tables. |
| Q: | Does SmartSerialMail allow me to use dynamic tags in the mail body? For instance, when sending out a newsletter to my business clients, I'd like to address my clients with a personal salutation, e.g. Dear {ClientName}. I even like to customize my mail in more places. E.g.: |
| Dear {ClientName},
Please login to our site (hyperlinked as https://www.my-page.com.au?ref={ClientName}) with following username and password:
Your username: {Username}
Your password: {Password} |
| A: | Yes, it is possible to use “dynamic” tags (“quick parts”). If you have ClientName, Username and Password in your list of recipients, you can insert markers e.g.
%username% and %password% into the message at any point using the “Insert Field” button on the page “ Content”.
You can find further information in the SmartSerialMail Help under: ' 3. Content' and 'quick parts'. |
| Q: | How can I add a default value for a function, e.g. if I want to insert the {%First_name%} in my message and some addressee has this field empty then I want to use the word “friend”. Where can I make/change this setting? |
| A: | This is currently not possible. We have such a feature on our to do list for a later version. |
| Q: | While creating a message, I have the chance to enter the “profile_signature” field. But I can't see how to add my signature to a profile. |
| A: | You can find the signature in the Options menu on the page ' 3. Content'. |
| Q: | Can I add personalized links into my mail newsletter? |
| A: | You can add personalized links to your newsletter with the integrated quick part system of SmartSerialMail. |
•Add a column in your list of recipients, containing the user specific data for the personalized link è a quick part for the new column is shown under ' 3. Content' - '
Insert quick part',
•Create under 'quick parts' a quick part with the general link in it and write the quick part for the personalized link right behind it, e.g. https://www.generallink.com/%quick part%,
•Insert the new quick part under ' 3. Content' in your text where the personalized link should be shown.
| You can find further information in the SmartSerialMail Help under: ' 3. Content' and 'quick parts'. |
| Q: | How can I delete the frame around a picture with a hyperlink? |
| A: | Go to step "3.Content" and change view to source code. Now search the area where the picture is included. There you have to insert Border=”0” like in the following example.
<img src='your Image' border='0' /> |
| Q: | How can I delete the line under a text with a hyperlink? |
| A: | Go to step „3.Content“ and change view to sourc ecode. Now search the area where the text is included. There you have to insert style='text-decoration: none' like in the following example.
<a style='text-decoration: none' href='…' |
| Q: | Why does my content look different in the preview and in my mail client? |
| A: | SmartSerialMail offers a compatibility-check which is accessible when creating content.
Despite this check it is possible that the representation of content is not the same in different e-mail-clients.
For more information please refer to: 'Content->Compatibility' |