| Q: | How can I remove invalid addresses (Delivery Status Notification Failure)? |
| A: | Please use the “bounced mail” function located in step “ Listmanagement”. You can find further information in the SmartSerialMail Help under: 'bounces'. |
| Q: | How can I remove a subscriber automatically, if I receive an unsubscribe mail from this subscriber? |
| A: | Please use the “cancellations” function placed in step “ Listmanagement”. You can find further information in the SmartSerialMail Help under: 'cancellations'. |
| Q: | How can I extract first name and/or last name from a subscription? |
| A: | If a mail address contains a name, it will be listed fully in the „last_name“ column of your list of recipients. You can find further information in the SmartSerialMail Help under: '  2. Recipients'. |
| Q: | How can I connect SmartSerialMail to my web page? I want to give my customers the opportunity to register and to unsubscribe. |
| A: | A subscribe/unsubscribe option for newsletters on a web page is usually connected to a database, that collects the data (like the mail addresses). In this case, SmartSerialMail can access the database and import the specific data into the list of recipients. For creating and maintaining such a database using web site, please contact your web administrator / web designer. Another possibility without using a database is to let the web page send a “subscription mail” or an “unsubscribe mail” to a special mailbox. You can process the incoming messages in this mailbox using the “Return” functions of SmartSerialMail. You can find further information in the SmartSerialMail Help under: ' 6. Returns'. |
| Q: | I’ve performed a mail sending for a customer of mine, and wanted the bounced mail to be returned to me. But instead the bounces were sent back to my customer. How can I avoid this failure in the future? |
| A: | Bounces will always bounce back to the From Address of the mail. You can insert your own address into the FROM: field and insert your customers address into the REPLY: field of the mail. Bounces then will be sent to your mail address, but if a recipient uses the reply function, the mail will be sent to your customer. You can find further information in the SmartSerialMail Help under: '  1. Profile' . |
| Q: | If I want to collect bounces, only very few bounces will be recognized as being bounces. How can I alter this behaviour? Your message did not reach some or all of the intended recipients. Sent: Fri, 2 Nov 2007 09:50:11 +0100 Subject: my-subject The following recipient(s) could not be reached: customer-adress@mail.com Error Type: SMTP Remote server (208.36.123.17) issued an error. MailServer sent: RCPT TO: Remote server replied: 550 : User unknown |
| A: | Most providers don’t adhere to standard formats for bounced mail, so the format of the bounce mail is the cause for not recognizing a mail as bounced mail. There is very little we can do about this fact. If you send us a bounce notification you got in original format as attachment, we will see, what we can do to provide correct identification of these kind of bounces in the future. |