FAQ > FAQ Registration

Q:	I just purchased your product. How can I now activate my trial version?

You will have to download the full version of the software from our customer's area at https://www.jam-software.com/customers/. The login data may be found in the mail or in the printed license which you have received after the purchase. In case you do not have your login data anymore, you may request them to be sent to the mail address you already used when purchasing the software.
If you choose to receive the software on CD, shipping costs will be added to your order. You will then receive the software by air-mail within 2-7 days, depending on where you are located.

Q:	What is the difference between the evaluation copy and the full version? Will there be additional features?

The evaluation copy allows you to test the software before you buy it. The evaluation time is limited to 30 days. Further usage of the software after this period is not permitted and violates the law. In order to allow our customers to fully test our software products, our evaluation versions usually do not contain significant limitations. But the software may remind you from time to time to purchase it after you have finished testing it.

Q:	A while ago I downloaded and tested SmartSerialMail a little bit. Now, the company has a purchase decision to make, and I want to test the software once again. But the test period has expired… Is there any possibility to test the software a second time?

A:	Please contact our support team. We will provide you with a new key for a second test period.

Q:	Why don't you use activation keys for unlocking a demo version into a full version?

We don't use activation keys, because they can be easily found / distributed on the web. Everyone can try our software for free for a limited time with the demo version. If you are satisfied, we will provide you with the full version after purchase (on a CD or via download) and with your private installation key needed for installation. You should keep both in a safe place.

Q:	What is the precise difference between a single license and a 5 license pack?

Single licenses are meant for single workspaces and personal use, the 5 license pack allows using 5 installations of the software at the same time. The 5 license pack is cheaper than the same number of single licenses. For further information on licenses please visit: https://www.jam-software.com/customers/licenseAgreement.php?language=EN.