<< Click to Display Table of Contents >> Navigation:  Basics > List Management > List Management Examples > Example 4: Managing Cancellations

Prerequisites:

You want SmartSerialMail to process cancellations automatically and collect the email addresses in a recipient list.

 

Example:

Your customers cancel their subscription to a newsletter via email (double opt-in). You want SmartSerialMail to filter out these emails and automatically add the sender addresses to a recipient list.

 

Implementation:

•Switch to "List Management".

•Select the profile for which you want to create a cancellation rule under "Profile".

•Click on the tab "Cancellations" in the "List Management" menu. Check the box "Collect Cancellations" to make sure that SmartSerialMail reacts to cancellations.

•You can now decide whether SmartSerialMail shall add the email addresses of cancellation emails to a separate list or add them to an already existing list. It is also possible to remove the addresses from an already existing recipient list. In this example we want to remove the addresses from an existing list so a newsletter is no longer sent to the customer.

•Check "Remove from:" and select the list from which you want to remove the addresses. In this example, a list named "Newsletter" already exists. All addresses will be removed from the list "Newsletter" automatically.

•In a final step you can decide whether cancellation emails shall be kept on the server or deleted/forwarded to another address.